Are you wanting to tackle the challenge of procuring new lottery terminals, planning a product relaunch or embarking on a project of a similar scale? You can lay the foundations for success in the Interaction Room (IR). Inside this room, all parties involved can work together to define the project and goals – from IT through to gaming operations, from sales to managing the business. This way, everyone will know what’s going on.
The Interaction Room can support you in pursuing projects, such as the procurement of terminals. This is one of the most demanding projects that a lottery company will ever face because it involves complex technologies, large investments and far-reaching consequences. A large number of participants need to join forces, work together to define the requirements and agree on the project flow. This can involve having to reconcile varying levels of specialist expertise, and participants may butt heads over differing goals. For IT managers, integrating the back-end is particularly important, whereas for service directors, the quality of the procured hardware takes top priority. Meanwhile, sales managers have cross-selling potential in mind and the company executives are keeping an eye on the total budget. The IR was created in order to allow everyone involved in a project to create a shared target vision in these kinds of situations.