Customer expectations increase with the rise of digitalisation, whether this involves being present on all channels at all times or providing round-the-clock accessibility of self-service services. It is therefore imperative to exploit the untapped potential of existing and newly acquired customer information in the B2C and B2B sectors. To achieve this, however, the course must be set for a sustainable and highly flexible IT landscape.

IT transformation and digitalisation
Solutions for the optimisation of core businesses
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#1360-degree customer relationship
Accompany your customers at all touchpoints and maintain a comprehensive view of your customers. We can assist you with this thanks to our expertise in the area of customer experience management and an individual, technology-independent and sustainable CEM strategy. In doing so, we identify, evaluate and assess the CEM solution that is right for your company and thus provide you with a comprehensive decision template. We then implement the close-to-standard customer experience management solution that is tailored to your needs.
#2Backend technologies, IT platforms and systems
Based on our many years of experience in the energy sector, we offer you industry-specific consulting as well as suitable solutions and processes. In addition to consulting, implementation and extensions to Salesforce, Microsoft and SAP Utility Solutions, we also implement legal requirements and processes in market communication. Our experts support you in integrating add-on solutions and in linking the necessary process steps in order to optimise your system and increase the degree of automation. Using established IT forensics methods, we also conduct vulnerability analyses and eliminate possible cyber security gaps within your systems.
#3Data analytics and Artificial Intelligence
Based on your processes and data sets, we use typical analysis methods and modern data science approaches to identify how we can we leverage the potential of digitalisation within your company. This includes data analysis, forecasts, optimised resource management and intelligent automation as well as requirements analysis, scoping and content creation for technical and business integration. In addition, our experts will support you in the implementation of small ‘quick-win’ AI projects to establish AI technologies in your ongoing business operations.