adesso BLOG

Experience from a host of CRM projects has shown time and again that the factors for success are remarkably similar. Companies that employ standard software and best practices quickly see major gains in process quality and business performance. In this blog post I will explain how to find a CRM solution that is just right to meet your company’s individual needs. I will also explore architecture-related issues along with the specific challenges you will face when it comes to selecting a CRM solution for use in the insurance sector.

Embedded insurance – that is, insurance that can be combined with the purchase of certain products – is something that everyone has certainly come across. But what does the term mean, what are the requirements and what opportunities and challenges are there for insurance providers. I will answer these questions in my blog post using an everyday example – buying a new coffee machine.

The digitalisation of occupational pension schemes is often still in its infancy. This is because there are a number of challenges for stakeholders that inhibit the advancement of IT solutions. But there are some excellent opportunities here, too. This blog post will explain what these are in excerpts.

Insurers have already caught on to the fact that investments in customer retention lead to more turnover in the long term and are therefore an average of six to seven times cheaper than acquiring new customers. Technological aids for sales support already exist. But to what degree are intermediaries aware of this, and are there differences between the types of intermediaries? I will delve into these questions in my blog post.

The to-do list for IT managers in insurance companies might get quite long in 2023. One tool for overcoming these challenges, as well as for exploiting their potential, is innovative IT technologies and methods. In my blog post, I will present eight focus topics that the adesso Insurance Team has identified.

There is also a ‘war for talent’ in the insurance industry, as it is becoming more and more of a challenge to find qualified staff to fill certain positions. Along with factors such as salary, reputation, security and further training opportunities, the work-life balance is the critical factor when choosing an employer. In my blog post, I will explain why the megatrend of new work is also an important topic in the insurance industry.

Agility is no longer a foreign concept nowadays. Insurance companies have to be flexible and agile now, with their tried and tested business models standing in the way of this. What are the hurdles that arise when these two worlds collide? I will be answering this very question in the following blog post.

Scrum, which is the best-known framework, promises to pave the way to agility if used correctly. The aim of this blog post is not to explain or define Scrum. Instead, we will be taking a closer look at the requirements and the challenges when it comes to agile scaling that need to be overcome to get a majority of a company’s staff on board.

As a privately insured person, getting medical devices, such as a wheelchair, is often not easy – hours of phoning back and forth, asking about the availability of medical devices and having applications approved. There is an easier way! This blog post will describe exactly how.