With its software-as-a-service (SaaS) solution, the SAP Sales Cloud, SAP offers a cloud-based customer relationship management system that is supposed to improve the relationship between a company and its customers. I explain what this is all about in my blog post.

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Drawing on mega- and gigatrends as well as other methods, futurologists try to paint a picture of what the world might look like in the future. As we all know, novels and science fiction films or series often already do a pretty good job of giving us a good look at the world of tomorrow. But can insurance sales divisions glean useful information from this for the future? I think they can. Read this blog post to find out more about my thoughts on this topic.

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