adesso BLOG

How can an insurance provider use open insurance to further develop its own business model and strengthen its competitiveness and future relevance? What opportunities and risks does open insurance hold for the insurance industry? In this blog post, you will learn what the idea behind open insurance is and where this concept can be applied.

Large companies are not the only ones using CRM systems. Smaller and medium-sized companies are already using them as well. But who are the big players when it comes to CRM system providers, and which hidden champions are the competition? This blog post will compare these big players and hidden champions and show which alternatives may be worthwhile for which companies.

The German Civil Status Act (Personenstandsgesetz, PStG) was rewritten with effect from 1 January 2019. People who identify as non-binary must not be subjected to discrimination, and companies are obliged to implement the legal requirements set out in the legislation. As an outsider, you would think that this would not be a problem – especially in regard to IT. In this blog post, I will explain what exactly these legal requirements are, and which questions companies should be looking to answer.

People often like to use the term ‘ecosystem’ in various contexts, but what exactly does it entail? Is it something incredibly complex? Are ecosystems that are described as such actually ecosystems, or are they rather platforms? In my blog post, I will first define the term ‘ecosystem’, present different ecosystems and describe what must be done to meet customers’ needs.

Data-driven insurance (DDI) is not only about data; it is also about people. When you consider the valuable role played by employees at an insurance company, a traditional change management process is simply not enough anymore. In making the transition to become a data-driven insurance company, they need to create a new awareness for a data culture that affects everyone at the company.

Low-code is an intuitive, visual approach to modern software development that minimises the amount of effort needed for programming and speeds up the development process. But how can the potential of low-code be fully exploited and what role do citizen developers play in this context? We will answer these questions in our blog post.

Who in the insurance industry hasn’t lost time trying to look up customer policies? A customer calls, provides their policy number and wants information about their policy. The person they’ve called searches for the policy in the system, for instance in a partner application, and can’t find it. This forces them to perform a time-consuming, potentially complicated search using the contract partner’s name. Once they find the policy, they then have to copy and paste the policy number into the inventory system. adesso’s Customer 360° solution makes this process a whole lot simpler. In my blog post, I will explain what this software component can do and what advantages it offers. And by the way, this solution is so flexible and adaptable that it can also be used in other industries.

As previously indicated by my colleague Dimitrios Archontakakis in his blog post, I’ll be describing the technical foundations of a Software-as-a-Service (SaaS) solution as well as defines the terms ‘SaaS’ and ‘cloud’ and exploring the differences and similarities between them. Along with that, I will also discuss typical architectures in the SaaS environment.

In order to focus on the needs of customers and remain competitive over the long term, insurance brokers should look into the use of different communication channels, including validation. In my blog post, I’ll be explaining why this is necessary and how we can support them here.