KAEFER Industrie GmbH is one of the market leaders in the field of heat, cold, sound and fire protection. It is a subsidiary of the internationally operating company KAEFER Isoliertechnik GmbH & Co. KG based in Bremen. Worldwide, more than 28,000 employees in more than 40 countries contribute to the success of the KAEFER Group.
Project
Industrial facilities of all types and sizes represent a daily challenge for KAEFER, but they are mastered with competence, know-how, execution quality and deadline. Action is determined by efficient and responsible handling of resources with the best possible economic efficiency.
Result
With the introduction of the CRM system, the marketing and sales staff now have the opportunity to actively shape the entire customer relationship. In addition to the implementation of CRM, existing applications were successfully transferred to the new solution. In addition, the users were sensitised in practice-oriented training courses by adesso employees for the new CRM system.
