You can generate numerous added values by operating and maintaining your SAP solution externally:
You can reduce risks and increase cost advantages by scaling and industrialising your operations
When you bundle tasks, you avoid a bottlenecking of resources and create redundancies in know-how
Your previously required resources can be used elsewhere – for example for project work, improvements, changes or new applications.
We are your expert in application management
adesso is very familiar with operating and maintaining SAP solutions of various companies. We have the appropriate infrastructure and setup for your outsourced operations. This can be carried out in different service level agreements (SLAs), depending on how critical your system is or as you require.
Your SAP landscape can be carried out in different phases in accordance with the SLAs:
1) Your SAP landscape is checked according to defined checklists and examined with regard to support and operability. At the same time, a review and validation of the existing documentation take place. If necessary, it is supplemented. Any preparatory work that may still be necessary is defined and carried out as a project.
2) Subsequently, the operation can be carried out within the agreed SLA. The main focus is placed on secure operation and the fulfilment of compliance and governance. Regular audits document the fulfilled standards and also give you a proven security.
3) Corresponding projects are defined, set up and implemented if your system landscape changes. Since SAP landscapes are rarely static, adjustments and improvements are performed on a regular basis.
4) In the event that the service contract ends, transfer points are defined to ensure continuity.
Your systems are monitored by our experts using various tools. Your database and operating system are also monitored, in addition to the SAP application. We react immediately in case of deviations or changes. Errors can also be detected in advance and prevented when your systems are monitored. Your systems can be hosted in our data centre or, if desired, in your own.