Optimising customer experience management with Salesforce

New media, new technologies and new buying habits make it more and more difficult to view customers in an integrated way. We will support you in overhauling your customer experience, while relying on Salesforce, the world’s leading customer experience platform, to implement your digital transformation. Salesforce can be quickly adapted to your company’s individual needs, offers a user experience that will impress your employees, and will increase your efficiency and productivity with the aid of artificial intelligence.

WE DEVELOP YOUR SALESFORCE SOLUTION TOGETHER WITH YOU

We combine the expertise we have gained in this industry from implementing over one hundred successful CRM projects with our certified consultants’ wealth of experience in Salesforce. As a Salesforce Gold Consulting Partner we can offer you standard developments in the area of Salesforce, as well as ones precisely tailored towards your requirements. Alongside our specialisation in CRM, further highlights in our portfolio include predictive maintenance scenarios with IoT solutions such as com2m, for example, and Commerce Cloud projects in B2C retail.

We will support you in creating a clear and precise image of your customers’ requirements

We use PITPM (‘Pragmatic IT Project Management’) to ensure your project’s success. Whether it’s an agile approach or a waterfall model – our experts work together with you to develop the right methodology for your project. Although the project method you choose is just one element, it is a very important one. It brings all the other elements together and guarantees that the whole project will develop in the direction you intended.

Intelligent sales process

OPTIMISED SALES PROCESS WITH THE AID OF SALESFORCE AND AI

Let us help you to optimise your sales process with the world’s leading Sales Cloud solution. Our extensive industry knowledge and expertise in CRM processes allow us to factor in typical adjustments for your industry and adapt the Sales Cloud to your business processes.

We can make your sales process more efficient and productive with the aid of ‘Einstein,’ an artificial intelligence solution by Salesforce.

Intelligent customer service

BEING ABLE TO OFFER OUTSTANDING CUSTOMER SERVICE CAN HAVE A LASTING EFFECT ON CUSTOMER LOYALTY

As this sector frequently offers plenty of potential for improvements, adesso uses the Service Cloud solution or Field Service Lightning to optimise your customer service.

Our experts develop solutions for your company to facilitate the use of artificial intelligence for chatbots or intelligent case routing. We will also help you to achieve greater customer retention by connecting IoT and customer service for predictive maintenance, for example. That’s because every measure you implement should result in satisfied customers.

Content-driven commerce and marketing

TARGET GROUP-OPTIMISED CONTENT ACROSS ALL CHANNELS

Are you faced with the challenge of supplying target group-optimised content across all of your channels?

In order to tackle this issue, we can combine the FirstSpirit content management system with the Commerce Cloud and Marketing Cloud by Salesforce. FirstSpirit doesn’t just offer the opportunity to manage content, but also to create it with the aid of artificial intelligence. This content can then be integrated seamlessly into the Commerce Cloud and Marketing Cloud and automatically distributed to all your different channels.

We are official partner of MuleSoft

The advantages at a glance:

Connect apps, data and systems with Anypoint Platform™.
Increase agility through Application Network
Certified MuleSoft experts at adesso

Successful projects - Satisfied customers

Our top topics

Impulses from the Salesforce area

Do you have any questions?

There is no website or brochure which can replace a personal meeting to talk about your goals and topics. We are looking forward to an appointment on site.